I don't think any online poker site is perfect I could pick faults with all of them. Customer service is non existent really. I've asked questions to online advisers on 888 and got passed on to other advisers and my original question was never answered so now like you I gave up and now just put up with it. I deposited money on my account but when i tried to withdraw I was made to verify who I was by sending them a copy of my driving licence. It was like 888 were trying to make it more difficult...
View full comment I don't think any online poker site is perfect I could pick faults with all of them. Customer service is non existent really. I've asked questions to online advisers on 888 and got passed on to other advisers and my original question was never answered so now like you I gave up and now just put up with it. I deposited money on my account but when i tried to withdraw I was made to verify who I was by sending them a copy of my driving licence. It was like 888 were trying to make it more difficult for me to get my money.I've gone through this on other sites so now i think this is the norm. It would be nice to see a site with good customer service although 888 seem to be the best of a bad bunch.
I agree with you Mark. In my opinion, it is the forum that makes that difference. It is as though support forget they are people and forget common sense or are so restricted by policy that common sense has no place. They exploit the fact that in a closed arena where it is their word against yours. In the forum, most people will apply a common sense approach when reading the issue in order to understand the issue and then offer advice based on its relevance to policy. Support...
View full commentI agree with you Mark.
In my opinion, it is the forum that makes that difference.
It is as though support forget they are people and forget common sense or are so restricted by policy that common sense has no place. They exploit the fact that in a closed arena where it is their word against yours.
In the forum, most people will apply a common sense approach when reading the issue in order to understand the issue and then offer advice based on its relevance to policy.
Support appear to first look at what box you fit into, then find a 'game' that fits the issue. Taking the customer out of the equation.
Obviously, not a image that 888 want, But, from the outside looking in, this is how it looks.
A small issue then becomes bigger due to failings in basic Customer Service, which appear to be deliberatly in place to frustrate the Customer enough to give up on receiving any relevant replies or a resolution that fits the issue.
I think the issue with gaining an answer that you refer to is known in business circles as 'Pass the Parcel'. Each adviser strips away a bit of your dignity and patience, layer by layer. In the end you have no idea whether you are coming or going and even jobs you have been putting off for ages, due to playing poker too much, seem so much more attractive when compared to replying to Luis, Mary, Anna, Nicole but remembering to add comments from Joe, Harry and Mel. which contradict what Anna and Nicole said, which actually have no relation to the issue that you first raised, you think.
But due to the alcohol and pain killers consumed whilst going through this ordeal, you may actually just need the toilet.
Confuseass say:Protect 'P'
understand ‘OKE’
forget ‘R’
If you do not understand the dynamics of the game and are focused solely on the prize, everyone will take the P.
I lived, worked and studied in Las Vegas during the late 80’s, where I gained my Commercial Pilots Licence at 20.
Although, under age, I used to visit Casino’s to look for tourists ... more
Is it software?
Is it unexplored bad play by YOU?
OR
Is it Bad play by your opponent/s?
OR
Is it just a pre-determined hand you were dealt
The hand is pre programmed into the ... more
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Thanx for the info pal. I was only half way down the acrticle when i relised i had read it before :-).
Your right in saying that over time my game will develop and improve on its own.
I agree with your view on knowing when to fold em and playing good cards in position.
I must now try harder to evaluate my decisions more on the table and try to get a better read on my opponents.
Take care mate, good luck on the felt.
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