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7 months ago  ::  02 Jan 18 02:18 AM #31
Lochend
Posts: 2
Date Joined: Dec 31, 2017
Rank: 7-2 Off

01 Jan 18 05:32 AM , Rhonda wrote:

Yes there is definitely a bug in the system. my treasure chest cannot be opened it says try again in a few days! Whats the point of this promotion if 888 cannot live up to its terms of the promotion its running!





 still not opening and its almost out of view in the trail, it also looks like they have done away with the free daily spin

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7 months ago  ::  02 Jan 18 12:11 PM #32
dub115-(888mod)
Posts: 31,233
Date Joined: Jun 26, 2006
Status: determined
Rank: Royal Flush

01 Jan 18 08:18 PM , Lochend wrote:

01 Jan 18 05:32 AM , Rhonda wrote:

Yes there is definitely a bug in the system. my treasure chest cannot be opened it says try again in a few days! Whats the point of this promotion if 888 cannot live up to its terms of the promotion its running!





 still not opening and its almost out of view in the trail, it also looks like they have done away with the free daily spin



A reply from support,

If players gets to this chest they won’t be able to claim it! We are working to fix asap


Please keep trying  and the claim will be available at some point soon.
Apologies for the inconvenience

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7 months ago  ::  02 Jan 18 09:53 PM #33
gosling67
Posts: 580
Date Joined: Aug 1, 2011
Rank: Royal Flush
Has anyone managed to do a sports bet and have it registered against the challenge?

Today, for my second challenge, I had to win $10 in live sport betting. Managed to win $20 on Fulham and Palace. But challenge still says 0/10.

Didn't get anything for the bets I placed on Sunday either. This means I've missed out on 5 possible challenges now.
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7 months ago  ::  02 Jan 18 10:09 PM #34
John
Posts: 193
Date Joined: Aug 2, 2011
Rank: Royal Flush

02 Jan 18 03:53 PM , gosling67 wrote:

Has anyone managed to do a sports bet and have it registered against the challenge? Today, for my second challenge, I had to win $10 in live sport betting. Managed to win $20 on Fulham and Palace. But challenge still says 0/10. Didn't get anything for the bets I placed on Sunday either. This means I've missed out on 5 possible challenges now.



Looks like a glitch in software.  Its been happening alot lately.  I just finished in the money in a 9 player $1 game to complete a challenge and now its win $100 in sports.  Wow not even place $100.  No intention of betting on sport or casino.  My advice to players is to contact support and self exclude themselves from casino and sports if they feel they are gonna get tempted.  I dont get why sporst and casino bets have to be completed by poker players.  Its not fair or responsible.  888 can you remind everyone here what you got fined over 7 million quid for a few months ago.

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7 months ago  ::  02 Jan 18 10:11 PM #35
gosling67
Posts: 580
Date Joined: Aug 1, 2011
Rank: Royal Flush
yep, just writing to them now (after spending 10 minutes trying to find out how to contact them). No doubt will get some vague response in three days' time which won't help, and will probably have more sports bet challenges in the meantime. I guess I never learn with 888, though tbf had some good times in the forum games and meetups.
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7 months ago  ::  02 Jan 18 10:25 PM #36
slim
Posts: 3,624
Date Joined: Jan 23, 2009
Rank: Royal Flush
I have the same problem where it said to make a winning bet with odds over 1-2 so lumped on West Ham and won but challenge has not updated, i had same problem the other day where i had to cash in a MTT and it did not register my 1st cash.
So there are def glitches in it and i havent been able to open chests up to see what i have won.
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7 months ago  ::  02 Jan 18 10:27 PM #37
John
Posts: 193
Date Joined: Aug 2, 2011
Rank: Royal Flush

It took a few days for them to reply when I had an issue with a glitch that meant I lost every time lol.  To be fair they are busy with this and the camera issue and they did resolve my problem.


I am assuming from the bet you mentioned the odds had to be better than 1/2 so unless you have mis read the challenge it has to be a glitch.  If you still have doubts click on the Ts and Cs link in the trail and go to the section about sports betting to ensure you have met all requirements.  Some of this stuff is easy to miss.  Hope they resolve it for you soon.

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7 months ago  ::  02 Jan 18 10:30 PM #38
gosling67
Posts: 580
Date Joined: Aug 1, 2011
Rank: Royal Flush
Wow - they just phoned me!

Apparently, "Live Sports" means in-play bets, so all my pre-match bets didn't count.

So I guess in future, I'll just place the bet 1 minute after kick-off instead of 10 minutes before. Or, alternatively, just take my winnings and run. Will see how I feel tomorrow.
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7 months ago  ::  02 Jan 18 10:57 PM #39
Rhonda
Posts: 862
Date Joined: Aug 8, 2014
Rank: Royal Flush
todays challenge is to win 50 from live sports betting!  Not bet but win!!!  SERIOUSLY 888, another day without a challenge completed and still cannot open the chest that I won.  Any bets it will be a dollar bonus, when I can open it?  LOL
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7 months ago  ::  02 Jan 18 11:33 PM #40
John
Posts: 193
Date Joined: Aug 2, 2011
Rank: Royal Flush

02 Jan 18 04:30 PM , gosling67 wrote:

Wow - they just phoned me! Apparently, "Live Sports" means in-play bets, so all my pre-match bets didn't count. So I guess in future, I'll just place the bet 1 minute after kick-off instead of 10 minutes before. Or, alternatively, just take my winnings and run. Will see how I feel tomorrow.



They should have said Live-In play betting in the challenge.  Live sports is very open to mis understandings.  Glad you won the bet,  it would have been a kick in the teeth to throw away money for nothing.  Have to say that was a quick reply from them.

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