Only just started playing this site again and its good to see the problems still arise...


I was just in hand and turned the nut stright I bet but somehow I get disconnected with the site not the internet, I am using it whilst playing poker,   but when it connect I have lost pot.....

Just cost me a huge pot, Oh well lets just hope I can cash because they mystery disconnection cost me heaps of chips. In fact I would have been in top ten but now struggling.

Thanks for nothing 888.   

Its bad that it happens, and yes I spit the dummy but how do you prove its their site when I can be on any other site in the world with no issues. I even sent a trace when I had this issue about 12 months ago but never got a response, so I assumed it was 888. 

I use the downloaded version to my laptop, I not sure of the instant version that you are talking about. 

I do eventually get over it (like us all) but it amazes me its only when i have a big hand....

But I was watching a friend last night and he posted BB three times, just another issue I thought that would have been fixed.   Can sort of live with 2 (not really) but definately not 3.

I remember these issues from like 12 months ago.........

Oh well maybe it is finally to leave 888 for good and try the other sites.

     

This has been happening with me too, alot recently. I thought it was just me, as i often ask the table "R u guys getting disconnected? or is it just me?" the reply is always the same "nah not me, not me m8, just you bud LOLOL gl lol etc"
Due to these mini/short and site isolated disconnections I've been worried about trojans etc so have spent heaps of time trying to eliminate my end as the possible problem. I'm still trying to work it out but can't explain it yet. Getting disconnected after raising with AA, AK, KK etc or any hand really? can tilt me bad especially  if it happens several times in the same session.

I try to lol it off and blame my lame computer as it's an old beast of a thing so it's probably the problem and works hard to run all my software when playing poker.

Unrelated but yesterday I stepped away from the game in a $10,000 tourney to make a coffee, as I returned I saw folded AA LOL that hurt and it was all my fault LOL. Went on for a small cash.

I got a feeling that his post, like the issue itself, will not go away unless addressed.

I wonder how many other people this effects, who like the three of us just decided to ignore it.

The only other option, to inform Support has already been tried, with no result.

I would say that it does not always hinder progress, sometimes it saves you from blowing all your chips.

But poker is poker because you have to make a choice, take control and live with the consequences.

The biggest frustration for me is that it happens late in the tourney, when I play tight. It is not easy to see your one big hand in position, come and go. Leaving you tilting and then spending the rest of the tourney watching your chip stack diminsh.

Despite the odd save, I still do not see any benefit. Maybe its a glitch, maybe not. But it is something that can be looked into and fixed. Of this I am sure.

To summarise

it is not specific to the download version or the instant play.
it does not appear to be freerolls alone.
It is not an isolated issue, personally I experience it regularly.
it is always big hands
the time runs down to 0
you are sat out
you can sit back in at anytime, after being sat out
all hands before and after are fine
an example and trace have been given

Surely, enough there to warrant escalation or at the very least an acknowledgement of some sort.....

But, hey lifes full of things that should happen, but don't....... We live in hope

Thanks for the response.

Fair point, as I have had it happen so many times I decided to just put up with it.

As I am now aware that it happens not only to me, I will e-mail support with the hand id and post the reply in this post.

I should at least give them a chance. Who's knows I might be pleasantly surprised.

Shame this thread is called -Disconnections.

Maybe if it was given a more appropriate name more players would come forward. But I could not even begin to sum it up in a thread title by giving it a defintive name. Which kind of sets me up for a typical response from support. 

This is from someone who last week had their complaint upheld by the f.o.s. after a 5 year battle with my car insurance company. Yet the thought of bringing this up with Support scares the (you know what) out of me!