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4 years ago  ::  01 Jul 13 01:52 PM #1
Stuart
Posts: 7
Date Joined: Mar 28, 2012
Rank: Pocket Pair
I put in an email requesting support almost a week ago. I have received no information back. This was regarding a block put on my poker account which I have been attempting to get lifted. This is obviously quite important so I would be very grateful if somebody could let me know what is going on. 

Thanks 
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4 years ago  ::  01 Jul 13 02:04 PM #2
Wkdwitch (888Mod)
Posts: 10,489
Date Joined: Jul 13, 2007
Rank: Royal Flush
Hi Stuart 

Unfortunatley we are unable to help with these types of issues in the community. We have no access to, or information of, our members 888 Poker accounts. I can only suggest you contact support@888poker again requesting an update on your query.

Wink
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2 years ago  ::  08 Sep 15 07:32 AM #3
Leandro
Posts: 2
Date Joined: Sep 8, 2015
Rank: 7-2 Off
Hello my name is Leandro and I'm here to claim the promotion 888 poker tells be doing. The promotion says that by signing me I would win $ 88, but to make the whole procedure , came a thank you message saying I had already received such a bonus , something that really had not occurred , I would like to know if you intend to comply with the the promotion says , and I put the $ 88 in my account , or at least an explanation by email , grateful for the attention.
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2 years ago  ::  08 Sep 15 07:51 AM #4
Wkdwitch (888Mod)
Posts: 10,489
Date Joined: Jul 13, 2007
Rank: Royal Flush

Hi Leandro


You need to send your query to support@888poker.com the community admins do not have access to you poker account details or information regarding it.


Wink


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2 years ago  ::  08 Sep 15 07:57 AM #5
Leandro
Posts: 2
Date Joined: Sep 8, 2015
Rank: 7-2 Off
thank Wkdwitch ( 888Mod )
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2 years ago  ::  08 Sep 15 10:04 AM #6
cryptic3(888mod)
Posts: 13,890
Date Joined: May 5, 2006
Status: happy as bunny in a box of carrots :)
Rank: Royal Flush
While you are waiting for a reply you might want to read the terms and conditions of the $88 promotion.

You do not get $88 instantly put into your account.

I have highlighted 1 part for you that might apply if there is another 888 player in your house.

 

Terms & Conditions - $88 FREE Bonus Package


The following are the terms and conditions of the "$88 Free Promotion" (the "Promotion"). The Promotion shall be organized by Cassava Enterprises (Gibraltar) Limited (the "Promoter") who is the owner and operator, inter alia, of the brand 888poker.


  1. The Promotion shall commence on 01/06/2014 and shall conclude on 30/09/2015 (the "Promotion Period"). Notwithstanding the foregoing, the Promoter may decide in its absolute discretion to conclude the Promotion immediately at any time
  2. The Promotion is a new sign-up offer and completely replaces any similar sign-up offer. All terms and conditions hereafter refer to the new "$88 Free Promotion" and do not apply to any previous or similar promotion.
  3. Entry to the Promotion is available only to persons over the age of 18. Potential members may be asked at any stage to provide the Promoter with a proof of age and/or identity.
  4. This promotion is only valid for players who do not already have an existing or previous 888poker account.
  5. Employees and relatives of employees of the Promoter and any entities affiliated or related to the Promoter shall not be eligible to enter the Promotion. For the purposes herein, the term "relative" shall mean spouse, partner, parent, child or sibling.
  6. Each entrant shall only be entitled to make one entrance to the Promotion and may receive only one $88 FREE Bonus Package, as such term is detailed below. Moreover, only one person per household or per computer terminal shall be allowed to enter the Promotion. In the event that the Promoter deems in its absolute discretion that an entrant has violated these terms and conditions in any way, including without limitation by multiple registrations for the Promotion, or has executed any other act in bad faith in relation to the Promotion, such entrant shall be excluded from the Promotion and therefore become ineligible to win the $88 FREE Bonus Package.
  7. Only Persons located in following countries are eligible to enter the Promotion / claim the Bonus: Australia, Austria, Belarus, Canada, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Japan, Kuwait, Lebanon, Luxemburg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Singapore, Slovenia, Sweden, Switzerland, Ukraine, Lithuania, Latvia, Kazakhstan, Argentina, Colombia, Peru, Mexico, Chile, Georgia, Serbia, Moldova, Armenia, Uzbekistan, Croatia, Macedonia, Slovakia, Philippines, Venezuela, Bangladesh, Aland Islands, Pakistan, Estonia, Mongolia, Thailand, Morocco and Tunisia. The Promoter will not in any event pay the Bonus to any person who participates in the Promotion from outside the foregoing territories, even if he or she enters the Promotion in spite of this provision. In addition, the Promoter reserves the right to amend the list of countries from which it will enable entries to the Promotion from time to time in its sole discretion.
  8. Eligible members will be offered in the Promotion an equivalent $88 FREE Bonus Package (based on their registration country & IP address) yet shall receive nevertheless a FREE Bonus Package equal to $88 regardless of the currency exchange rate at such time. All tournament tickets are distributed in US dollars only.
  9. In order to enter the Promotion and receive the $88 Bonus Package, an entrant must download the Promoter's poker client, mobile application or click ‘Instant Play’ (‘No-Download’ version) and open a new user account with the Promoter at http://www.888poker.com or via any of the Promoter's main websites and landing pages. The entrant will then receive an e-mail to the e-mail address entered in the registration form from the Promoter asking him/her to claim the offer by verifying his/ her e-mail address by clicking on a link within the e-mail body. This is a prerequisite for the $88 FREE Bonus Package offer to be activated.
  10. After registration, entrants have 14 days to claim their $88 FREE before it expires.
  11. Upon verification of their e-mail address (claiming), entrants shall be entitled to the $88 FREE Bonus Package distributed as follows: 
    • Immediate $2 in real money credited to the player’s 888poker account.
    • Immediate $6 worth of tournament tickets for use in the 888poker room (6 tickets for $1 buy-in tournaments)
    • Pending $80 bonus

    Exceptions for iPhone and iPad: 
    • Only players from countries where 888poker is supported on iOS devices will be able to claim the '$88 FREE' Bonus Package from their iPhone or iPad. The supported countries are: Russia, Germany, Sweden, Ireland, Greece, Portugal, Romania, Czech Republic, Luxembourg, Finland, Slovakia, Slovenia, Austria, Malta, Hungary, Poland, Latvia, Cyprus, Lithuania, Ukraine & Belarus.
  12. The $80 pending bonus will be remitted to players' accounts in $8 increments, comprised of $2 cash and $6 in tournament tickets, each time they collect 250 Status Points for playing poker. The bonus increments will each be granted within 48 hours of meeting the Status Points requirements.
  13. Players can track their Status Points accumulation progress on the 'My Rewards' page from the poker lobby to determine when they will receive their next $8 increment. A dedicated $80 pending bonus progress bar is not available. Players will be notified by email and game message when the requirements have been met and an $8 increment has been credited to their account.
  14. After claiming, the immediate cash and tournament tickets shall only be available for 7 days. The pending $80 bonus shall only be available for 90 days after claiming. Entrants who have not used their Bonus within the foregoing time limits shall not be able to receive the expired Bonus thereafter.
  15. Any unused Cash Bonus or Tournament Tickets shall be removed from the entrant’s account by the Promoter after the expiration date.
  16. The immediate real money bonuses may be withdrawn only after a player has accumulated 2.5 Bonus Points for every $1 of the received Cash Bonus amount.
  17. Eligible members can only use the FREE Bonus Package to play poker games and not casino or sports games.
  18. By entering the Promotion each entrant unreservedly agrees to these terms and conditions which govern the Promotion and the awarding of the Bonus, along with the "888 Group Operated Sites and Services End-User License Agreement" (the "EULA") and the Promoter's standard "Bonus Policy" which apply to the Promotion. In the event of any conflict between the terms and conditions of the Promotion and the provisions contained in the EULA or the Bonus Policy, the terms and conditions of the Promotion shall prevail.
  19. The Promoter’s decision is final with respect to all matters relating to awarding of the Bonus and shall not be subject to review or appeal by an entrant or by any third party.
  20. The Promoter reserves the right to alter these terms and conditions at any time and in its sole discretion.
  21. The Promoter reserves the right, at any time, to cancel, modify or suspend the Promotion if, in the sole judgment of the Promoter, the Promotion is not capable of being conducted as specified.
  22. For all eligible new members (except those solely using the mobile application), all Tournament Tickets terms & conditions apply: 
    1. Tournament Tickets (hereinafter: "TrTs") are tickets with fixed values that are valid for scheduled tournaments and for Sit & Go’s.
    2. TrTs will be valid only to selected tournaments with exact buy-in value, as per the sole discretion of the poker room.
    3. TrTs cannot be replaced with smaller face-value TrTs and cannot be used for smaller buy-ins than face value.
    4. The available tournament pool for tickets is subject to changes by the poker room in its absolute discretion, without prior notification.
    5. TrTs cannot be redeemed for cash.
    6. Multiple TrTs cannot be accumulated into bigger value tickets.
    7. TrTs cannot be transferred to another user.
    8. Each TrT has an expiration date that is set according to the poker room's sole discretion. Once a TrT has expired, the player will not be able to use it anymore and it will have a zero value.
    9. In the event a tournament is cancelled before it started, players that registered with TrTs will get the same TrT back with the same attributes (i.e. expiration date and values will not change). In case the tournament started, the players will be compensated as if they had used cash to register to the tournament.
    10. Eligible entrants can access their TrTs from the ‘My Tournament Tickets’ page (under ‘My Profile’ tab) or direct from the lobby (as stated below). 

      1. Entrants can log into the poker lobby with their username and password, click ‘My Profile’ from the top menu and ‘My Tournament Tickets’ from the drop-down menu. On the ‘My Tournament Tickets’ page, entrants can scroll down to a specific tournament ticket and click the ‘Open Lobby’ button to register to the tournament as usual. If eligible, the entrant will not be charged for the buy-in.
      2. Alternatively, entrants can search for the specific tournament in the poker lobby and click on the tournament name and register in the usual way. Once the entrant has registered to the specific tournament, they will receive a pop-up offering them the option to register using their Tournament Ticket or cash. If eligible, the entrant will not be charged for the buy-in.


  23. The "$88 Free Promotion" is available from the http://888poker.com versions only.
  24. These terms and conditions have been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of these terms and conditions and the English language version, the meaning of the English language version shall prevail.
  25. These terms and conditions and any matters relating hereto shall be governed by and construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the Royal Courts of Justice, London, England.
  26. FAQ

Will all my888poker members please ensure they have their 888poker player name in their profile.
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1 year ago  ::  26 Apr 16 09:28 AM #7
Dragos
Posts: 1
Date Joined: Aug 31, 2015
Rank: Ace High
Hi everyone !Yesterday i was getting a scratch card and if i win 30 raked hands on snapp game i will recieve 10$ reward.I  haed played many hands there on snapp, but i dont know if i achieved the bonus. HOW I  KNOW ??? Thank you !
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5 months ago  ::  11 May 17 02:17 PM #8
Michal
Posts: 1
Date Joined: May 11, 2017
Rank: 7-2 Off
Hi I would like to change my account currency but not getting any response from the support be email. The acc currency is PLN and Id like to change to USD. Can anyone help?

Supp id: 794537020 
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5 months ago  ::  11 May 17 05:48 PM #9
dub115-(888mod)
Posts: 30,891
Date Joined: Jun 26, 2006
Status: determined
Rank: Royal Flush

11 May 17 08:17 AM , Michal wrote:

Hi I would like to change my account currency but not getting any response from the support be email. The acc currency is PLN and Id like to change to USD. Can anyone help?

Supp id: 794537020 



It can take up to 72 hours for support to respond to you but you can give them a call as that is a much quicker way. The phone numbers can be found in the dropdown list in the Cashier.

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5 months ago  ::  11 May 17 07:07 PM #10
cryptic3(888mod)
Posts: 13,890
Date Joined: May 5, 2006
Status: happy as bunny in a box of carrots :)
Rank: Royal Flush

11 May 17 08:17 AM , Michal wrote:

Hi I would like to change my account currency but not getting any response from the support be email. The acc currency is PLN and Id like to change to USD. Can anyone help?

Supp id: 794537020 





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Will all my888poker members please ensure they have their 888poker player name in their profile.
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