Viewing this thread :: 0 registered and 1 guest
    No registered users viewing
Jump Menu:
Post Reply
Switch to Forum Live View Client Disconnects and Support refuses to refund money.
12 months ago  ::  15 Apr 18 08:57 PM #1
Posts: 1
Date Joined: Mar 24, 2018
Rank: Ace High
888 Poker has got have the worst support out of all the sites. I am level 51 and I have payed 100's of dollars in ante and they refused to refund my dollar when the client disconnected and I couldn't log back in and I wasn't the only one. This is the email they sent me after I had a live chat and they said they would look into it, I provided all the info they asked for.

Dear Steven, 

Thank you for contacting us. 

Steven, we are contacting your regarding recent complaints of disconnections on the 12/04/2018 at 22:26:17 your Local time. This matter was reviewed but we are no able to see any signs of connection issues during this timeframe. 

We are very sorry but at this time, we are not able to offer any compensation. However, if you are able to review your game history once more and provide us with the name of the table/ tournament you were playing on, then we can investigate this further. 

Steven, we are awaiting your response.

Kind regards,

Member Support Representative

So I emailed back...

I was told I gave enough information and there was a disconnection on mine and everyone's accounts at that time. My friend was playing in the same tournament and disconnected sat the same time and he lives in another city. Please refund my money or compensate me. Or I will take legal action because i have mounting evidence of software issues with the 888 poker application. I will tell you again it was at 12/04/2018 22:27:54 and it was table 12 tourney ID 120817691. Please refund me my dollar because there was technical issues. If there wasn't please provide me with proof because I know you are lying. 

They even got the time wrong of the tournament.

This has to be the worst experiance with any business in my life and that's saying a lot.

Moderated by cryptic3(888mod) on Apr 15, 2018 - 09:47PM
Quick Reply
Jump Menu:
    Online :: 0 registered and 1 guest
    No registered users viewing

    Twitter Feed