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Sticky: Apologies for the Downtime
2 months ago  ::  10 Sep 18 05:17 PM #1
Sean -888 Mgr
Posts: 3,251
Date Joined: Jun 24, 2010
Status: Handling it!
Rank: Royal Flush
Hi m888s,

As many of you may already know, we have experienced intermittent disruptions of our service to you due to DDoS (Distributed Denial of Service) attacks. This has affected our ability to provide you with a comprehensive poker experience.

On behalf of the team, I apologise for the inconvenience caused and want you to know that the entire 888poker Team continues to work diligently to mitigate these attacks. Addressing technical issues, outstanding member concerns and restoring normalcy to our poker room is our top priority.

As you can imagine, our contact volumes are much higher than usual; therefore there may be delays in our responses. We appreciate your patience and understanding as we continue to work to get our service to you.
4
888poker community tournament passwords are here:
http://my.888poker.com/passwords
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2 months ago  ::  10 Sep 18 07:09 PM #2
Reraise999
Posts: 885
Date Joined: May 24, 2011
Rank: Royal Flush
Thanks Sean,

Can you say anything about the procedures of paying back the people affected?
And what was the reason tournaments didn't get cancelled?
(Now a bunch of people unfairly won large amounts of money and vise versa)
Will we get a rollback? Or is that too late now.

For me, I was looking forward to play the bountybuilder event & main event, will we get another chance at those? :)
Stay strong! 

Reraise999
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2 months ago  ::  10 Sep 18 11:00 PM #3
Paul C
Posts: 506
Date Joined: Jul 30, 2015
Status: I would like to VIST the planet 'PLUTO' :)
Rank: Royal Flush
Yes i too would like to say Thank-You to Sean for giving us some information with regards to this problem...started having problems logging in 3 days ago but this is now the 2nd full day i cannot get access to my Poker games / tickets or even make bets.


Only just bought a number of torney tickets too (such luck) so the longer this problem continues the less time i/we shall have to play them.


This is the modern age i'm afraid...and these attacks on such sites do appear to becoming more regular (who knows why? 888 SHOULD be secure enough to portect our accounts?) so hopefully 888 will have good software & protective safeguards in place.


It is frustrating & i have read some snide comments...but these things happen!

888 i have no doubts are trying to get everyone back online as quickly as they can but some have been having problems for 4 or 5 days now which is rather a long time!


Such a shame as i will still back 888 as one of (if not THE) BEST Poker, Casino, Betting sites on the web, the design & graphics of their poker tables are friendly & welcoming (unlike some) & are easy to read, they have even made good changes to things like BONUSES & WHERE you stand with them.

So not good this has happened but i am sure their software experts are addressing this issue but yeah i am missing the poker tables & making bets right now.
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2 months ago  ::  11 Sep 18 01:38 PM #4
jeanette
Posts: 775
Date Joined: Jul 2, 2010
Rank: Royal Flush
thank you for an update sean   can i ask our cam table games every comeing  back a lot of players  our missing these games
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2 months ago  ::  11 Sep 18 06:21 PM #5
Earl
Posts: 1
Date Joined: Jan 13, 2016
Rank: Ace High

10 Sep 18 11:17 AM , Sean -888 Mgr wrote:

Hi m888s,

As many of you may already know, we have experienced intermittent disruptions of our service to you due to DDoS (Distributed Denial of Service) attacks. This has affected our ability to provide you with a comprehensive poker experience.

On behalf of the team, I apologise for the inconvenience caused and want you to know that the entire 888poker Team continues to work diligently to mitigate these attacks. Addressing technical issues, outstanding member concerns and restoring normalcy to our poker room is our top priority.

As you can imagine, our contact volumes are much higher than usual; therefore there may be delays in our responses. We appreciate your patience and understanding as we continue to work to get our service to you.


Thanks for the update Sean...it's been a vey frustrating time, and while many may be looking for some sort of compensation for lost tickets and buy in fees, I am just hoping for a chance to play poker.
Clean house and lets get going.

Jigzee58 Cool

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2 months ago  ::  11 Sep 18 11:49 PM #6
Gustavo
Posts: 2
Date Joined: Mar 10, 2018
Rank: Ace High
3 days, no connection. Any good news?
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2 months ago  ::  14 Sep 18 08:02 PM #7
grumpy (got me vajazzle back)
Posts: 2,271
Date Joined: Jan 23, 2007
Status: sit and go whore
Rank: Royal Flush
i managed tp play today for about an hour, just tried logging on again and the site seems to be down again. anyone else having issues today
a pair of melons beats anything
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2 months ago  ::  14 Sep 18 08:12 PM #8
mollywol
Posts: 381
Date Joined: Jan 17, 2012
Rank: Royal Flush
Yes me I have been away for a week and the site was playing up before I went, I was hoping to come back to find the issues resolved, ufortunatly not, I have been trying to log on all evening without success Ho Hum ill keep trying.

Mollywol
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2 months ago  ::  14 Sep 18 09:05 PM #9
grumpy (got me vajazzle back)
Posts: 2,271
Date Joined: Jan 23, 2007
Status: sit and go whore
Rank: Royal Flush
i can't log on with my tablet , playing via the web app, but i can log on using the laptop
a pair of melons beats anything
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2 months ago  ::  15 Sep 18 08:22 PM #10
slim
Posts: 3,667
Date Joined: Jan 23, 2009
Rank: Royal Flush
I see there has been a few problems the last week or so. I have tried to log in tonight and it says keep retrying or contact a member of support, anyone else having issues?
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