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7 months ago ::
24 Oct 12 02:47 PM
#1
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Date Joined:
Oct 24, 2012
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i have recently with drawn to take out some money i checked the exchange rate at the same time i put it through for proscessing and now it's £150 short after saying paid ,not happy in the slightest even when i look at the exchnge rate now it still not changed but im £150 short from my money , who do i contact ,what do i do? because £150 missing is not acceptable , can any one help me?
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7 months ago ::
24 Oct 12 02:59 PM
#2
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Date Joined:
Nov 16, 2010
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give a bit of a clue ...... how much did you take out and was it trans from a us$ acc to an account in a different curencey...eg $AUS ....... or are you saying you took out $150 and did not get a credit?
Andy
If your going to call .... make sure you have a big pair !
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7 months ago ::
24 Oct 12 03:04 PM
#3
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lol unlike Andy i will make this simple...if you do not cash out in dollars 888 will charge around an 8% fee in the exchange rate something that cost me round 2k i think over a 12 month period once...so email 888 support and ask that all transactions are done in dollars that way it will be your bank who decides the rate you get and not 888 gl!
winner winner chicken dinner
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7 months ago ::
24 Oct 12 03:10 PM
#4
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Date Joined:
Oct 24, 2012
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give a bit of a clue ...... how much did you take out and was it trans from a us$ acc to an account in a different curencey...eg $AUS ....... or are you saying you took out $150 and did not get a credit?
Andy
ok sorry i am in the uk using bank wire transfer, withdrawn $3000 which was converted to £1,950 now after processing it says paid £1,800 which is not what it was meant to be and the exchange rate never changed b4 or after the processing ,annoying they will prob say it was the exchange rate changed for a split second or some bs
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7 months ago ::
24 Oct 12 04:48 PM
#5
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Date Joined:
Nov 16, 2010
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Hi Jamie im sorry but your £150 has gone ..... and you will never get it back ...... as chesh says 888 rips you off on exchanges rates ..... unlike one of their poker rivals 888 don't offer standard exchange rates to their coustomers .... they charge you a massive comission.... there are ways round it if you know what your doing ..... but the generally they charge your 4-5% on deposits and 4-6 to take it out ..... its a con and a sour point with many costomers ..... management knows about it but dont want to change it..... as it makes them 10% from most costomers...... and then they wonder why the are not number one in the poker providers have a read of this thread http://my.888poker.com/go/thread/view/111150/25246106/poor-exchange-ratescurrency-being-played-for
All i can say you have to work hard to make sure you dont get ripped off..... but i think your missing £150 is gone to the 888 share holders.... never to be seen by you again but gl with you fight
If your going to call .... make sure you have a big pair !
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7 months ago ::
24 Oct 12 05:04 PM
#6
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Status:
happy as bunny in a box of carrots :)
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If you don't want 888's exchange rates then choose the USD option in the withdrawal page or email support and ask them to change your account to USD then your bank will handle all exchanges at their rate. 
It is fruitless to become lachrymose over precipitately departed lacteal fluid.
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7 months ago ::
24 Oct 12 05:11 PM
#7
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Date Joined:
Nov 16, 2010
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Chris (Cryptic) is right but it is prob to late for this transaction ...... sad but thats why u should keep a check on the forum ...... info is power
If your going to call .... make sure you have a big pair !
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7 months ago ::
24 Oct 12 06:04 PM
#8
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Date Joined:
Oct 24, 2012
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cool cheers guys ! will know next time , it's a bit ridiculous and cheeky if you ask me ,as good as theft
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7 months ago ::
25 Oct 12 07:50 PM
#9
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Date Joined:
Jun 24, 2010
Status:
My game is only tight when my hands are clasped in prayer.
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give a bit of a clue ...... how much did you take out and was it trans from a us$ acc to an account in a different curencey...eg $AUS ....... or are you saying you took out $150 and did not get a credit?
Andy
ok sorry i am in the uk using bank wire transfer, withdrawn $3000 which was converted to £1,950 now after processing it says paid £1,800 which is not what it was meant to be and the exchange rate never changed b4 or after the processing ,annoying they will prob say it was the exchange rate changed for a split second or some bs
Hi mate,
Please PM me your 888poker username and I'll look into this issue for you.
Thanks,
Sean
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