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7 months ago  ::  27 Apr 17 11:49 AM #1
shanon
Posts: 8
Date Joined: Apr 16, 2016
Rank: Pocket Pair
Is there a change of policy I'm not aware off?
I play for several years with 888.
At the start I mainly deposited/withdraw from my bank account, wich is in euro's.
This offcourse costed me exchange rate's (somewhere around 5-6%)
Then someone pointed me out I could open a Skrill account in US$, so I would not have losses from currency exchanges, as long I did not need  upload (or withdraw) to/from my Skrill account.
This went wel for some time. When I made a withdraw, I just kept it on Skrill, so I could make a new deposit when needed, without any loss.
To my big suprise I now have to suffer double loss.
When I withdraw 888 first convert it to euro's (even if I choose to withdraw in US$) and then skrill converts it back to US$.
Result: 12% loss.
This same also happens when I deposit.
This means 12% gone to the drain 2 times, deposit and withdraw.
I find it weird when I have a account in US$, it can not be handled in US$
Can someone explain me why this happens? And even better, is there another solution?
regards,
Shanon Meintsma
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7 months ago  ::  27 Apr 17 03:55 PM #2
john (DENick}
Posts: 83
Date Joined: Dec 13, 2013
Rank: Straight Flush
the euro and the dollar are virtually the same now, so no need to bother.
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7 months ago  ::  27 Apr 17 09:53 PM #3
shanon
Posts: 8
Date Joined: Apr 16, 2016
Rank: Pocket Pair

27 Apr 17 09:55 AM , john (DENick} wrote:

the euro and the dollar are virtually the same now, so no need to bother.


Well, if they are the same accoring to you, why do I suffer losses?
To be honest, I find you reply i bit weird, or do I miss something? 

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7 months ago  ::  28 Apr 17 07:55 AM #4
john (DENick}
Posts: 83
Date Joined: Dec 13, 2013
Rank: Straight Flush

27 Apr 17 03:53 PM , shanon wrote:

27 Apr 17 09:55 AM , john (DENick} wrote:

the euro and the dollar are virtually the same now, so no need to bother.


Well, if they are the same accoring to you, why do I suffer losses?
To be honest, I find you reply i bit weird, or do I miss something? 


all i can tell u is that if i withdraw 50$ i get a little over 47 euros in my a/c. obviously if you are using a third party in your transactions they take a commission too. my a/c is credited by 'world pay' whoever they are.

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7 months ago  ::  28 Apr 17 09:35 AM #5
shanon
Posts: 8
Date Joined: Apr 16, 2016
Rank: Pocket Pair

28 Apr 17 01:55 AM , john (DENick} wrote:

27 Apr 17 03:53 PM , shanon wrote:

27 Apr 17 09:55 AM , john (DENick} wrote:

the euro and the dollar are virtually the same now, so no need to bother.


Well, if they are the same accoring to you, why do I suffer losses?
To be honest, I find you reply i bit weird, or do I miss something? 


all i can tell u is that if i withdraw 50$ i get a little over 47 euros in my a/c. obviously if you are using a third party in your transactions they take a commission too. my a/c is credited by 'world pay' whoever they are.


I don't use a third party and I don't use a creditcard.
I simply use Skrill
My skrill is in US$
So there should never be a exchange of currency. (and in the past it did work this way)
Look at this:
 EUR 115.89 (USD 131.62) was transferred from your Skrill account (xxxxxxxx) to Cassava Enterprises .
This was a deposit of US $ 120,00, but it costed me US$ 131,62
I deposit in dollars, but 888 make it in euro's, so skrill has to exchange it back to dollars.
That makes it 2 (unneaded) currency exchanges.


 

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7 months ago  ::  28 Apr 17 10:31 AM #6
Rhonda
Posts: 796
Date Joined: Aug 8, 2014
Rank: Royal Flush
Maybe they have changed their terms and conditions.  Perhaps you need an alternative method of withdrawing.  I use only my bank debit card NOT CREDIT CARD, and when I cash out 100 dollars they give me approximately 78 sterling pounds.  The rate varies according to the market rate at time of cashing out.  Check the terms and conditions now on their deposit/withdraw page, and also check your skrill.  Are you able to use your main bank account instead?  There are no fees for using a debit card for withdrawing, I think perhaps 888 use a higher exchange rate for withdrawing anyway.  More for their profit!
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7 months ago  ::  01 May 17 03:11 PM #7
grumpy (got me vajazzle back)
Posts: 2,186
Date Joined: Jan 23, 2007
Status: sit and go whore
Rank: Royal Flush

28 Apr 17 04:31 AM , Rhonda wrote:

Maybe they have changed their terms and conditions. Perhaps you need an alternative method of withdrawing. I use only my bank debit card NOT CREDIT CARD, and when I cash out 100 dollars they give me approximately 78 sterling pounds. The rate varies according to the market rate at time of cashing out. Check the terms and conditions now on their deposit/withdraw page, and also check your skrill. Are you able to use your main bank account instead? There are no fees for using a debit card for withdrawing, I think perhaps 888 use a higher exchange rate for withdrawing anyway. More for their profit!





yes the above is the best way to deposit and withdraw, if you already have an amount you want to withdraw make a small deposit with a debit card then choose that option for withdrawing. make sure you withdraw in $$$ and let your bank do the currencey exchange, you will get a better rate than 888 give.

as a side point, if live in the UK and have a sizable bankroll, now would be a great time to withdraw a sizable portion of that bankroll. keep it in a Uk account and reload when the exchange rate goes back to something more normal, usually between $1.50 to $1.70 per £.
fridays exchange rate was $1.29 to the £ which is great for withdrawing but not so good for depositing

a pair of melons beats anything
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7 months ago  ::  01 May 17 04:07 PM #8
shanon
Posts: 8
Date Joined: Apr 16, 2016
Rank: Pocket Pair
Somehow my "problem" doesn't seem to be clear.
I shouldn't have any exchange rate problems at all.
The game is in US$, my skrill account is in US$, I deposit in US$, I withdraw in US$.
So far, no problem (I think)
And it worked a few months this way!!
But at a sudden, 888 exchange every deposit or withdraw first to euro's
Then offcourse Skrill exchange it back to dollars (because my account is in dollars), this means for me 2 time a exchange rate, wich is in my eyes just a steal, completely unneeded.
Hope this clarifys it better. 
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7 months ago  ::  01 May 17 07:08 PM #9
John
Posts: 132
Date Joined: Aug 2, 2011
Rank: Straight Flush

Theres definately something wrong there as you have no reason from what I can see to have a conversion done if you deposit and withdraw in $US so I would contact support and try to resolve it. 


The fact that they change it to euros and back looks really bad(accidental or theft).

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7 months ago  ::  01 May 17 07:13 PM #10
cryptic3(888mod)
Posts: 13,931
Date Joined: May 5, 2006
Status: happy as bunny in a box of carrots :)
Rank: Royal Flush

01 May 17 10:07 AM , shanon wrote:

Somehow my "problem" doesn't seem to be clear.
I shouldn't have any exchange rate problems at all.
The game is in US$, my skrill account is in US$, I deposit in US$, I withdraw in US$.
So far, no problem (I think)
And it worked a few months this way!!
But at a sudden, 888 exchange every deposit or withdraw first to euro's
Then offcourse Skrill exchange it back to dollars (because my account is in dollars), this means for me 2 time a exchange rate, wich is in my eyes just a steal, completely unneeded.
Hope this clarifys it better. 





It sounds as if your account is now in Euros rather than USD?

If you only see Euros as a deposit option send support an email asking them to put it into USD 

Will all my888poker members please ensure they have their 888poker player name in their profile.
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